How do you Respond when a client says “I’ll get back to you”

How to respond when a client says I'll call you back

“I’ll get back to you” 

Five dreaded words every salesperson hates to hear. Especially after you just spent 20 hours calling, and nurturing this client.

Then voila! They drop the bombshell.

How do you respond?

Some horrible responses to that line are:

“Oh Okay, I’ll be waiting to hear back from you”- When? Probably Never. Because those prospects will most likely not call back.

“Alright. When can I call back?”– In the prospect’s head, he’ll think ”Maybe, Never”

Well before responding hastily ( and losing the client all together), you must try to understand why the prospect used that line. The reason could be one of three:


  1. Prospect does not trust your product:

 Think about it: It’s much easier for a prospect to say “I’ll get back to you”, than to say “Hi! I think your product sucks and I don’t want to waste my money” 

  2. Prospect needs more time to make findings:

Some prospects aren’t going to base their decisions on some things you have told them. Instead, they would rather make their own findings, check out the competition, and weigh their options before making a decision.

3. They’re probably not the “Final say” in the hierarchy of the company’s affairs.

So, they will have to report to a “Higher Authority before making the decision to buy your product or service.


Response 1: Frontal

In my experience, whenever a prospect tells me that, it’s either of 3 things (Proceed to paraphrase 3 reasons mentioned above). Which one of them is it right now?


What that response yields: Complete honesty. It’ll help you understand the prospect’s state of mind, and will give clarity on how to proceed from there.


Response 2: Defensive


X, I understand why you may need to take some time to rethink this. But let’s be honest with each other. The longer time you take making a good decision for your business, the longer that problem you’ve been trying to manage stays. Tell you what, why don;t you take XXX advice (give a free tip) and apply this to your business. I’ll be waiting for your feedback …


What this response yields: You have just reduced your prospect’s “think about it” time, without coercion, and helped him out at the same time. Chances are that you’ll be hearing from him soon.

Response 3:  Vulnerability


X, I really appreciate your taking time to hear me out. From your response, it might seem that I haven’t exactly communicated the value you’ll be getting from us well. So, why don’t you tell me what you would have loved to hear, that would have helped make a better decision? 


What this response yields: Again, you’ll take honest feedback which will help out …


Remember: These responses may not yield the results you desire all the time  It’ll however, help you perfect your sales skill, and help you work on areas that need adjustment.


Which of these responses are you planning to use?

PS: Want to join the Bellafricana family so you can grow and scale your business? Click on this link NOW

E-Commerce Store Alternatives Business Owners Can Try for Free

E-commerce Stores

 E-Commerce Store Alternatives Business Owners Can Try for Free

Whether you’re a startup or a small business owner, you’ll agree with me that having an e-commerce store/ website is very important for business. An e-commerce can help broaden your brand in ways beyond imagination.

What are the benefits of having an e-commerce store?


1. An E-commerce is like a 24-hour sales person

Unlike humans that close up shop, your e-commerce website will be there 24 hours. And people can shop and visit all round the clock, without you being there to coordinate the shopping process.

2. It Increases your Brand’s Visibility

If you’re thinking of expanding your brand’s outreach, an e-commerce store the way to go. With a well-optimized website, your brand’s chances of being found through SEO will increase. The more your brand comes up in the search engine, the more likely people are to buy from you.

3.  It is a healthy option these days

With the inception of the Corona Virus, physical contact is not advisable, right? An e-commerce website is the best way to ensure this. There is absolutely no need for physical contact, as the entire transaction will be done online.

4. It is convenient

Another great thing about an e-commerce website is the ease of doing business. The consumer doesn’t need to go through the hassle of physical buying, and can shop from wherever, whenever. You the seller, also have the convenience of making sales right from the comfort of your home.

Now, that we have established that an e-commerce store is important? What if you can’t afford one just yet?


Well, keep reading. Because I have compiled for alternative e-commerce stores that are free, and are resourceful. Ready? Let’s start.

1. Paystack Commerce


Recently, Paystack launched an e-commerce store, packed with resourceful tools complete with product links, where you can add images, vides, prices, GIFs and lots more. It also comes with easy delivery options, an inventory/ order tracker, and lots more. The best part? It comes at Zero cost. Yes, it’s absolutely free.

To get started, click here 


2. Flutterwave Store


Flutterwave store also launched a store in light of the COVID-19 occurrence to encourage  people to #keepthelightson seeing as business owners might have a hard time bouncing back. This store is absolutely free, and convenient. Want to register? You can try it here

3. also launched an amazing e-commerce store that business owners can get for free, plus an additional $200 in advertising. Fantastic right? I agree too. You might want to give it a try

4. Whatsapp Catalogue


This isn’t really an e-commerce store, but the catalogue option gives you the opportunity to get your products, along with their prices all in one place. And with the addition of a catalogue link, it’s much more easier to have your potential customer glance through all your products and make a selection. No stress, no hassle.

We recently had a hands-on, practical session on how to setup your Whatsapp Catalogue. The session was hosted by one of our talented Bellafricana Members, Dara, (Founder of Just Journal Ng)

Guess what? Almost all in attendance had their catalogues up and running. That’s the essence of a community you know? Having members who are willing to share and uplift one another because of the strong belief that we rise by lifting others. That is simply the heart of Bellafricana.

PS: We also have lots of useful resources on the Bellafricana Membership Platform which all business owners could really use. You can access it once you become a member of our amazing family. To sign up, click on this link here

Which of these tools have you tried, or will be willing to give a shot? I’ll love to know.




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